Guests always ask the same questions: the lockbox code, the Wi-Fi, parking, check-in time. A channel manager that already brings together Airbnb and Booking.com messages is the right place for an AI to answer them, because it knows the booking and the property. Here's what to check. We make Boostinghost, whose AI is included in every plan.
The short answer
Choose a channel manager whose AI answers from the unified inbox, with the property's and booking's information, in the guest's language, and hands over to you when in doubt. Check that it's included in the subscription rather than billed per message.
What the AI must be able to do
- Answer on every platform from a single inbox: Airbnb, Booking.com, Vrbo, Expedia and your direct bookings.
- Know the property: welcome book, access, amenities, house rules.
- Know the booking: dates, number of guests, expected arrival.
- Write in the guest's language, without you having to translate.
- Not make things up: if information is missing, it says so and alerts you.
The essential safeguards
- Escalation to a human for sensitive topics: refunds, complaints, breakdowns, emergencies.
- A notification when it hands over.
- Taking over in one tap: you reply yourself whenever you want.
- The full history of replies sent.
- Turning it off per property or for the whole account.
To go further: when the AI should hand off to a human.
How Boostinghost does it
Boostinghost's AI answers in the unified inbox, from the welcome book and the current booking, in 26 languages. It waits a moment for the guest to finish writing so it can answer in one go. When in doubt or in an emergency, it alerts you by notification and you take over the conversation. It can be turned off per property or globally.
It's included in every plan, with no per-message charge: €15 a month for one property, €49 a month for 4 properties, including VAT and with no commission on bookings. The API channel manager (Airbnb, Booking.com, Vrbo and Expedia), cleaning, security deposits and the iOS and Android app are included. See AI for hosts and pricing.
How to test it before choosing
- Take ten real questions from your guests, including two sensitive ones.
- Fill in the welcome book of a test property. See preparing your welcome book for AI.
- Ask the questions and note accuracy, tone, language and the decision to hand over.
- Complete the welcome book where the AI lacked information, then try again.
Frequently asked questions
Can the AI answer on its own at night?
Yes, for questions whose answer is in the welcome book or the booking. For the rest, a good AI alerts you and waits for your reply.
Does the AI cost extra on top of the channel manager?
It depends on the vendor: some charge per message or as an option. At Boostinghost, it's included in every plan.
Which languages does it answer in?
Boostinghost's AI answers in 26 languages, in the guest's language. See multilingual AI.
Key takeaways
The useful AI is the one that knows the property and the booking, answers in the guest's language and hands over at the right time. Check that it's included in the channel manager's price.
Sources
- https://www.boostinghost.fr/en/ia.html
- https://www.boostinghost.fr/en/pricing.html
Sources verified on November 9, 2026.
