A correct translation isn't enough: the message must also respect the property's context, the times and the expected tone.
The short answer
Use a tool that detects the guest's language, translates incoming messages and replies in their language while keeping the property's information exact. Keep a human for sensitive topics.
Translating incoming messages
The team should understand the request immediately, without copy-pasting into an external translator. That reduces errors and keeps the history in the conversation.
Outgoing replies
The tool must preserve proper names, access codes, times and instructions. Sensitive information must never be made up.
AI and context
In Boostinghost, three mechanisms work together:
- the AI answers guests in their language, among 26 languages, from the welcome book and the booking;
- scheduled messages are translated automatically based on the guest's country or language;
- a translation button lets you understand an incoming message or translate your own reply.
When to hand off to a human
As soon as a message involves a conflict, an unusual commercial request, an emergency or a complex rule. See When should the AI hand off?.
Frequently asked questions
Is machine translation reliable?
It's very useful for everyday exchanges. For sensitive topics (refunds, damage, contractual rules), proofread or have a human approve the reply, because a badly rendered nuance can create a misunderstanding.
Should you reply in the guest's language?
It's usually more comfortable for them and reduces misunderstandings, especially about times and access. English remains a fallback if the language isn't supported.
Are translation and generative AI the same thing?
No. Translation renders an existing text in another language; generative AI writes a new answer from a context. A good tool combines both without confusing them.
Key takeaways
To welcome international guests, combine an AI that answers in their language from your information, translation of your templates and human review for sensitive topics.
Sources
- https://www.boostinghost.fr/
- https://www.boostinghost.fr/en/ia.html
Sources verified on October 7, 2026.
