How to find a reliable Airbnb cleaning provider (and automate the jobs)

Why cleaning is the weak spot of a short-term rental

On Airbnb as on Booking.com, cleanliness weighs heavily in reviews. Yet cleaning combines several difficulties:

• tight time slots: between an 11 a.m. check-out and a 4 p.m. check-in, there are only a few hours left, often on weekends;
• information that changes: a cancelled booking or an extended stay moves the job, and the provider needs to know;
• invisible work: without photos or a checklist, you discover an oversight when the guest reports it;
• dependence on one person: when your usual provider is sick or on vacation, you need to find someone trustworthy, fast.

Classified ad platforms or neighborhood groups can help in a pinch, but they check neither identity nor skills, and nothing links the job to your calendar.

Criteria for choosing a cleaning provider

Before handing over the keys to your property, check five points:

1. Real availability on your check-out days, including Sundays and high season.
2. Identity and status: an ID and, for a company or a property manager, its business registration.
3. Short-term rental skills: making a hotel-style bed, restocking consumables, spotting breakage, knowing what to report.
4. A clear rate: a flat fee per check-out cleaning or an hourly rate, linen included or not.
5. Proof of visit: a checklist completed on site, time-stamped photos, reports of incidents and supplies to buy.

One last criterion is often forgotten: the backup. Ask from the start who steps in when your usual provider isn't free.

How Hosterzz works

Hosterzz connects owners, providers and property managers for short-term rentals. The platform is free for owners and takes no commission: you pay the professional directly, at the rate they list.

The services covered go beyond cleaning: cleaning, guest check-in and check-out, linen, garden, pool, small repairs and property management. You search by service, area and time slot, and only professionals available at that time appear.

Profiles checked before they appear

Several safeguards filter profiles:

• a mandatory skills test to appear in search results;
• a Verified badge when the Hosterzz team has checked the ID;
• a business registration checked in the SIRENE register (the French business directory) for property managers who sign up;
• Academy certification, training the provider can take as a paid option, which helps them rank higher in results.

Listed rates, paid directly

Each provider publishes their prices: flat fees (check-out cleaning, guest check-out, laundry) or hourly (standard cleaning). You see the price before asking, and you pay the professional directly. Hosterzz takes nothing from the service.

Tracking from request to rating

A job goes through four visible stages: request, acceptance, completion, rating. After each visit, you receive a report: a checklist signed on site, time-stamped photos, any incidents and consumables to buy. This report can be shared by link, for example with a co-owner or your property manager.

Autopilot, even without a PMS

Without Boostinghost, Hosterzz works with the iCal link of your Airbnb, Booking.com, Vrbo or Expedia listing. Each departure becomes a job sent to your usual provider first. If they aren't free, a backup in the area who has passed the skills test can take it. Cancellations and shifts are tracked.

Hosterzz and Boostinghost: the tool that manages, the network that executes

Boostinghost runs the rental: multi-platform calendar, guest messaging with AI, rates, security deposits, invoicing. Hosterzz finds the people who do the work. The two connect in one click.

1. Activation: from Boostinghost, the "Activate for free" button creates your Hosterzz account with your account's email. You receive a link to choose your password. Already on Hosterzz? You link the two accounts with a code.
2. Automatic jobs: you choose, property by property or for the whole portfolio, to publish the cleaning job automatically at each new booking. Calendar blocks and cancelled bookings don't create a job.
3. Change tracking: if the booking is cancelled, the job is cancelled and the provider notified. If the check-out date changes, the job moves.
4. Notifications: you're notified on your phone when a provider accepts, declines or completes the job, and the job's status shows in the calendar and the cleaning page.

You stay in control: a job can also be created on demand from a booking, with the date, time, type of service and provider of your choice.

If you already have your own team, Boostinghost's cleaning module remains available to organize it: jobs, per-property checklists, photo rules and restocking. See Coordinating your cleaning teams. Hosterzz completes this setup when you don't have a provider yet, when you open a property in a new city, or to find a backup.

Owner, property manager or provider: who gains what

• Owner: cleanings organized from the calendar, a backup in case of absence, and the garden, pool or small repairs tracked in the same place, including with your usual helpers who don't have an account.
• Property manager: a space to track the team, the properties and the visits, with a tracking link to share with owners.
• Provider: jobs close to home, a free calendar for all their clients, invoices included, with no commission.

Mistakes to avoid

1. Choosing on price alone. A botched cleaning costs a bad rating, sometimes a refund. Compare checks and reviews too.
2. Not formalizing the checklist. What isn't written down won't be done the same way by a backup.
3. Alerting the provider by hand. That guarantees an oversight on the first changed stay. Link the job to the calendar.
4. Forgetting linen. Specify who supplies it, who washes it and how quickly.
5. Having no backup. Test a second provider off-season, before you need one.