Getting started
How do I get started with Boostinghost?
Create your account: the trial lasts 14 days, with no credit card. Then add your first property: a guided flow asks where it's listed, then helps you connect it to your platforms. Every new customer can also book a free guided video onboarding from My account.
How is the app organized?
Five tabs: Today (arrivals, departures and what needs action), Calendar (bookings, prices and blocks for every property), Messages (all conversations), Management (properties, cleaning, stays, owners, BoostPrice, locks, reports) and My account (settings, team, subscription). The website and the iOS and Android apps share the same layout.
Platforms and calendar
How do I connect Airbnb, Booking.com, Vrbo or Expedia?
From the property record, choose the platform and follow the connection wizard. These four platforms are connected by API: bookings, availability, prices and restrictions sync within seconds, and future bookings are imported. If the listing was connected to another tool, disconnect it first to avoid conflicts.
How do I add another platform by iCal?
On the property record, paste the iCal link provided by the platform to import its bookings, and copy Boostinghost's iCal export link into the platform so it blocks your dates. iCal only sends dates, with each platform's own refresh delay.
How do I change prices or block dates on several properties?
In the Calendar, bulk editing lets you change prices or minimum stay, or block dates, on several properties at once. Changes are sent to the platforms connected by API.
Messages and AI
How does the AI that answers guests work?
The AI answers guests' questions in Messages from the property's welcome book and the booking, in their language among 26. It waits for the guest to finish writing so it can answer in one go, and notifies you when it's unsure or a sensitive situation comes up. You can take over the conversation at any time.
How do I turn the AI on or off?
The AI's automatic replies are turned on or off property by property, and you can reply yourself at any time in the conversation. It's included in every plan, with no per-message cost.
How do I schedule automatic messages?
In My account, Automatic messages, create your templates (confirmation, arrival instructions, check-out reminder, review request) and choose their trigger: a number of hours or days before or after the booking, arrival or departure, with a precise sending time. They're automatically translated into the guest's language.
How do I prepare the welcome book?
In Management, Welcome books, fill in for each property the access, Wi-Fi, amenities, rules and useful addresses. The book is shared by link or QR code, and the AI uses it to answer: the more complete it is, the fewer questions it passes on to you. The access code is only sent once the security deposit is in place.
Payments and security deposits
How do I collect payments from guests?
In My account, Collect payments from guests, connect your own Stripe account: deposits, security deposits and extras paid by your guests go straight to you, never to Boostinghost. As a property manager, you can choose which Stripe account collects, per owner and per property.
How does the card-hold security deposit work?
The amount is blocked on the guest's card without being charged, then released after the stay. A security deposit link goes out with your messages; you track its status in Management, Stays, and can withhold all or part of the amount for documented damage. For each platform, the property record asks who requests the deposit, so it's never requested twice.
How do I send a payment link?
In Management, Payment link, create a link for a direct booking, a service or an extra, and send it to anyone, even without a conversation. The payment goes to your Stripe account.
Cleaning and team
How do I organize cleaning?
In Management, Cleaning, add your cleaners and choose a default cleaner per property: each departure creates its job. The cleaner gets a notification, fills in the property's checklist on their phone, with photos or a video according to your rules, and flags supplies to buy.
How do I give my team access?
In My account, Team and sharing, create one login per person and turn on only the permissions they need: calendar, messages, cleaning, finances, security deposits, locks. The server checks each permission, and you can remove access at any time.
How do I connect a smart lock or lockbox?
In Management, Locks, connect your Igloohome, Nuki or TTLock account and link each device to its property (Pro plan and up). A code is created for each stay, to send to the guest with their arrival instructions.
Owners and property management
How do I give an owner access?
In My account, Team and sharing, create a login with the Owner role and select their properties: they only see those, with the information you choose, on the web and in the app.
How do I invoice my owners?
In Management, Owners, create each owner's record with their commission rate and base. Invoices include the period's bookings, the commission, cleaning and expenses, with a statement of amounts due and tax certificates (Pro plan and up).
How do I get a contract or agreement signed?
Rental agreements are created from a booking, and management agreements from the owner's record. The document is sent by link and signed online, on a phone; you're notified as soon as it's signed.
What is Agency Mode?
With the Agency plan, you manage your owner clients' Boostinghost accounts from your own: you switch between them and bill them from your client list. Each client stays in control of their account.
Pricing and reports
How does BoostPrice work?
BoostPrice suggests a nightly price every day based on the local market, season, events and your occupancy, always between the minimum and maximum prices you set. You approve prices in Management, BoostPrice, or let them go out automatically to your listings. Option at €4.99 per property per month.
Where do I see my revenue?
In Management, Reports: revenue, net revenue, nights booked, platform commissions, cleaning and tourist tax, by property and by period, with the tourist tax export for your declaration.
Where do I enter the registration number and tourist tax?
On the property record: enter the registration number and the tourist tax calculation mode (fixed amount per night or capped percentage), according to your municipality's decision. The tax is then calculated for each stay and included in reports.
Subscription
How much does Boostinghost cost and how do I change plans?
Starter at €15 a month (1 property, up to 3), Pro at €49 (4 properties included, up to 50) and Agency at €299 (51 properties included), including VAT, with no commission on bookings and no commitment. You change plans in My account, Subscription and invoices.
How do I contact support?
Write to contact@boostinghost.fr or book a video call from My account: the founders answer. The service status is always shown on the Service status page.